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곽찬영 ( Kwak Chan-Yeong ) - 한림대학교 간호학부
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Abstract
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Purpose: This study aims at comparing levels of service satisfaction with and needs for visiting nurse(VN) services
among their beneficiaries in order to make a plan for extending VN services.
Methods: The number of the subjects of this study is 270 in total. They were selected in random sampling in which 30 VN service recipients were randomly selected from each of 7 regions based on their grades and region types.
Results: The highest total score for satisfaction with the VN services was 46.30, which the rural residents gave to their received VN services, then the metropolitan residents gave 44.57, and the small and middle size cities’ residents 43.64. On the other hand, the highest total score for needs for VN services was 33.03, which the small and middle size cities’ residents gave to their received VN services, then the rural residents gave 31.68, and the metropolitan residents 30.88.
Conclusion: As the small and middle size cities’ residents showed low satisfaction with and high needs for local VN services, policies need to be made to promote service providers’ expertise and accessibility.
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KeyWords
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장기요양보험, 등급판정, 방문간호 서비스, 만족도, 요구도
Nursing service, Consumer satisfaction, Health policy, Needs
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원문 및 링크아웃 정보
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등재저널 정보
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